Julie Osborn Psychology Ltd respects your privacy and is committed to protecting your personal data. This notice explains how we collect, use, and safeguard your information, and informs you of your rights under UK data protection law (UK GDPR & Data Protection Act 2018).
We are Julie Osborn Psychology Ltd, registered at: 5 Stoneleigh Rd, Knowle, Bristol, BS4 2RH.
We are the data controller responsible for your personal data. ICO Registration No: ZB150637.
Contact: info@julieosbornpsychology.com
We may collect and process:
· Identity data: name, title, date of birth.
· Contact data: address, email, phone number.
· Payment data: billing details (processed securely via third-party providers).
· Technical data: IP address, browser type, operating system, cookies.
· Usage data: pages visited, time on site, interactions.
· Communication data: emails, messages, and forms submitted.
Directly from you (forms, calls, email, coaching agreements).
Automatically via cookies and analytics tools.
From third-party services (e.g. Zoom, payment processors, analytics providers).
We use your data under the following legal bases:
· Contract: to provide coaching services and process payments.
· Legal obligation: to maintain tax and accounting records.
· Legitimate interests: to improve services, manage client relationships.
· Consent: for marketing communications (which you can withdraw at any time).
Deliver agreed services.
Process payments and manage bookings.
Improve website performance and client experience.
Communicate updates and relevant information (with your consent).
We do not sell personal data.
Our site uses cookies and similar technologies. These help us:
· analyse website traffic and usage,
· improve site performance,
· personalise your browsing experience.
When you first visit our site, you will be asked to accept or reject cookies. You can change preferences at any time in your browser settings. See Our Cookie Policy for details.
We may share your data with:
· Service providers (e.g. IT support, web hosting, analytics).
· Professional advisers (e.g. accountants).
· Regulators where legally required.
Some providers (e.g. Zoom, Google, Mailchimp) may transfer data outside the UK. We ensure safeguards such as standard contractual clauses are in place.
We use appropriate technical and organisational measures to protect your data. Access is restricted to those who need it, and they are bound by confidentiality obligations.
We keep personal data only as long as necessary to fulfil the purposes we collected it for, including legal and accounting requirements.
You have the right to:
· Access your data.
· Request correction or deletion.
· Restrict or object to processing.
· Request data portability.
· Withdraw consent for marketing.
To exercise your rights, contact: info@julieosbornpsychology.com
You may complain directly to us via info@julieosbornpsychology.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
We may update this policy from time to time. Please check this page for the latest version.